Refund and Cancellation Policy
You can cancel any time and keep access until the period ends; refunds are limited to the cases below.
Effective October 13, 2026.
Cancelling
Cancel from your account menu: Cancel subscription. It takes effect at the end of your current billing period, so you keep your plan and remaining credits until then and are not charged again. We do not give partial refunds for the unused part of a period that has already started, except as described below.
When we refund
| Situation | Refund |
|---|---|
| Your first payment for a plan (monthly or annual), and you have used less than 10% of that plan's credits | Full refund if you ask within 7 days of the charge |
| A top-up pack where none of its credits have been used | Full refund if you ask within 7 days of the purchase |
| A generation that failed | Credits returned to your balance automatically. No cash refund is needed |
| A duplicate or incorrect charge, or a charge after you cancelled in time | Full refund of the amount charged in error |
| An extended outage that stops you using the service | Credits or a partial refund, at our discretion |
When we do not refund
- Credits you have already spent on generations that completed successfully, even if you do not like the result. AI results vary, so try a shorter or lower-quality test first.
- Plan credits that expired at the end of a billing period, and top-up credits that expired after 12 months.
- Accounts closed for breaking the Acceptable Use Policy.
- Partial periods after you cancel, and renewals you did not cancel before the renewal date. To avoid the next charge, cancel any time before it.
Customers in the EEA, UK, and other regions with withdrawal rights
If you live in the European Economic Area or the United Kingdom, you may have a legal right to withdraw from a purchase within 14 days. When you buy credits or a plan and start using them, you ask us to begin the service immediately. You acknowledge that once credits have been used, or the service has been fully provided, you lose the right to withdraw for what you used. Any unused part may still be refunded within the 14 days. This does not limit rights you cannot lose under local law.
How to ask for a refund
Email vendorplugsupport@gmail.com from your account email address with the date and amount of the charge. We reply within 3 business days. Approved refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank.
Disputes
If you think a charge is wrong, please contact us before disputing it with your bank. Disputing a valid charge can lead us to suspend the account while it is reviewed.
See also our Subscription and Billing Terms.